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T’s & C’s | Refund and Returns Policy

Refund & Returns

T’s & C’s Policy

  1. Erroneous Purchases:
  2. Due to the nature of our business, should you have purchased a course erroneously and have not started the course, we will refund the amount, based on the below conditions:*,**
  3. Should you have purchased the incorrect course and wish to have this error on your part corrected to reflect the intended purchase, an administrative
    fee of R100.00per course per correction/per purchase will be levied to cover the costs of the 3rd Party responsible for the technical administration of the website. A claim of force majeurewill not be entertained by Fish Farming South Africa.

iii. All tests/quizzes need to be completed in full. A student cannot leave the test after it is started. Leaving the test before it is completed will result in a zero [0] score for the test, resulting in a lower final grade. Fish Farming South Africa will not be held liable for incompletion of a test/quiz.***

iiii. Should a student have used an incorrect email address an administrative fee of R100.00 will be levied to change these details.

iiiii. Where students have been enrolled as a group, the details of these students will be used by our IT administration to enrol those students. Should those details be incorrect, there will be an administrative fee of R100.00 to change the details.

iiiiii. Should a student not follow the correct channels to receive assistance ( info@ywyway.com ) then the purchase shall be considered complete.

  1. Reenrolment:
  2. Should a student fail to pass any course and wish to re-take the test/exam/evaluation, the test/exam/evaluation will need to be reset for the individual student.
  3. The request to reset/reenrol should be addressed to info@Fish Farming South Africa.com, Attention: The Registrar, with Subject: Reenrolment Request

iii. The cost of resetting the the test/exam/evaluation will carry an administrative levy of R75. This is a non-refundable purchase and only EFT can be used. NO coupons can be used for this purchase.

III. Changes to Certificates:

i.a To ensure the continuity and authenticity of the traceability of our certificates, once the original version has been generated, we cannot manually
change any details on the registration and therefore the certificate.

i.b. Should a student/user wish to have alternate details on the final certificate, the entire user profile will need to be -generated and the course,
including the tests, re-taken.

i.c Where it is found that a certificate has been altered by the end-user in any way, that user will be blacklisted and the certificate will be removed from
our system, rendering the certificate null and void.

i.d Should a student have used an incorrect spelling, incorrect capitalization, incorrect first/lst name, an administrative fee of R100.00 will be levied to change these details.

IIII. Multiple Users:

Although a single entity is entitled to purchase multiple courses for several students, it is however not permissible for a single entity to allow
several students to do one course as a whole under the registration details of the entity.

ii Should Fish Farming South Africa be made aware of such practices, all the users and the entity will be blocked for life and all training undertaken revoked, with no refund.

*If you have contacted us within 24hrs of your purchase, by sending an email with your order number to: info@Fish Farming South Africa.com with the Subject Line: REFUND REQUESTED

** Refund amount will be Total payment minus any costs incurred by Fish Farming South Africa such as payment portal, bank fees and any other related costs.

***A hard reset can be done for the test/quiz, at an additional cost of 50% of the cost of the course

  1. Bulk Course Purchase Policy

If you purchase bulk courses during a sale, you must provide the details of the educators within 72 hours of the purchase. Failure to do so will result in your order expiring, and the courses will not be allocated. Please note that no refunds will be issued in such cases.

Any course packages are sold on a per-person basis and cannot be divided among multiple educators. Each educator must have their own package purchased.

  1. Course validity:

Course enrolment is valid for 365 days from purchase. If you do not complete the course in the 365 days period, the course will no longer be accessible on your profile and you will need to re-purchase the course in order to complete it.

If you have enrolled and have completed the course within the 365 days window, the course will remain active on your profile indefinitely.

 

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